Introducing the ‘Granddaughter’ Service
Do you have a loved one that needs that little bit of extra care and support in making decisions when it comes to buying or selling their home? Perhaps you are aware of an elderly or vulnerable person in your area that wants to move, but is scared to pick up the phone to an estate agent?
In my time as an estate agent, and having cared for my elderly grandfather I understand that some people need extra support and guidance when it comes to the big financial decisions. I am a ‘Dementia Friend’ and also a good, honest human that knows that the vulnerable and elderly are not people that deserve to be taken advantage of. After meeting several clients in my time that have had bad experiences with agents for whatever reason, I have decided to address the issue head on and start a ‘Granddaughter service’. The sentiment is that should my family ever fall into your hands and need the help of a profession other than myself, I would like to think that they (The professional) would take the due care and diligence needed to make sure that their client (The Customer) is informed and supported in their options, Never feeling pushed or rushed, Like you would look after a member of your own family. In Vario, you can trust that should we ever act on behalf of an elderly or vulnerable client, we will do our utmost to make sure that we have the clients best interests at heart, give clear and honest advice that is not misleading or confusing and always follow the best course of action for that customer.
We have seen too many elderly or vulnerable clients wrapped up in agreements with pages and pages of small print terms and conditions, not understanding what they have actually signed up for, or the terms they are bound by and for how long! From Today, Vario proudly offers to do things differently and support those that need it most. We can provide (but not limited to):
- LARGE PRINT terms and conditions that are not misleading or confusing.
- A SIMPLE FIXED FEE stating the total fee due which includes the VAT amount. No more confusion on fees and definitely no ‘performance based fees’.
- EXTRA time on valuations and meetings so that the customer is not rushed and feels valued.
- EXTRA Support and guidance when explaining something critical to that customer.
- HOME VISIT updates, helping customers to understand developments as they happen, in the way they want to be updated.
- Nominated Friend / Guardian updates; we want to work with your family members / the people that matter to you and keep them updated with your decisions and actions if appropriate.
- Finally – we promise to never be pushy, sales orientated or forceful. We will never sign a contract with an elderly or vulnerable client on the first visit, we believe it is important to take a ‘supportive guidance’ approach and never rush into an important decision.
In Vario, you can trust that we WILL put your best interests before our own.
This service is based on our ‘Vari-Luxe’ package, see ‘Services’ on our website for further information. If you would like to discuss the ‘Granddaughter’ service in further detail, please call Christina on 01603 952595 / 07917 569140 or email christina@varioestateagents.co.uk
